Basic provisions

This privacy policy describes how we (SIA “Epic IT”, company number 50203519121 (hereinafter referred to as the Service Provider)) collect and process your personal information when you use our website www.zviedrugardumi.lv (hereinafter referred to as the Website), and for what purposes the data is used.

We believe that our customers are familiar with and agree to our privacy policy when they visit our website or any of the www.zviedrugardumi.lv social media accounts or try to benefit from our loyalty program.

We process your personal data in accordance with the Law on Legal Protection of Personal Data of the Republic of Latvia, General Data Protection Regulation No. 2016/679 (since May 25, 2018) – General Data Protection Regulation No. 2016/679 (hereinafter – GDPR) and other applicable data protection laws.

 

Personal data

We may collect the following types of data from you: name, email address, phone number, delivery address, IP address, payment information (bank account number, payment method, etc.), order history, VAT invoice information, information about failed payments, browsing activities and patterns, as well as other information related to our contract with the customer.

Data processing: purposes and storage period

The service provider collects customer personal data for the following purposes:

 

Registration. Customer name and email address. We store this personal information for 5 years after your last purchase using our website.

Contract conclusion and performance. Customer name, email address, mobile phone number, delivery address, purchase/service payment details (bank account number, payment method, etc.), order history (purchased goods, price, etc.) and other related information for our contract and its performance. We store this personal information for 5 years after your last order using our website.

 

Direct marketing. Customer name, email address, phone number, information about his/her computer, visits to our website, browsing history, including IP address, login time and date. We use your personal information so that we can contact you, keep you informed, and provide you with information about the goods or services we offer via email messages. Each direct marketing communication you receive will give you the option to opt out of receiving further communications by informing us via email or other means of communication specified in this privacy notice. We will generally not retain your personal information for more than five years after your last activity on our website (login, registration, and/or other activities).

 

Cookies

What are cookies and how are they used?

A cookie is a piece of text information that a server sends to your browser and is stored in your browser. This information is sent to the server each time your browser requests to open a web page. This allows the server to remember your browser settings or track your visits to the website.

Cookies allow the website to function more efficiently and improve its services, as well as provide information to website administrators for statistical or advertising purposes. Primarily, to personalize your browsing experience by remembering you (for example, recognizing when you log into your account, stopping showing irrelevant advertising offers, etc.).

If you need more information about the cookies used by this website, please read here:

This website uses cookies. We use cookies to personalize content and ads, provide social media features, and analyze our traffic. We also share information about how you use our site with our social media, advertising, and analytics partners, who may combine it with other information you provide to them or that they collect when you use their services.

Cookies are small text files that can be used on websites to make the user experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this website. Other types of cookies require your permission.

This website uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

You can change or withdraw your consent at any time by using the Cookie Declaration section of our website.

Our Privacy Policy tells you who we are, how you can contact us, and how we process personal data.

When contacting us about your consent, please indicate the consent ID and date.

Your consent applies to the following areas: zviedrugardumi.lv

Required (6)

Required cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.

How can I remove cookies?

Cookies can be removed from many web browsers using settings. Unfortunately, we must remind you that removing navigation or functional cookies may make our site more difficult to navigate and/or limit our services. Instructions for managing cookies in different browsers can be found here:

 

Data recipients

We may disclose information about you to our employees, managers, agents, suppliers, or subcontractors if it is reasonably necessary for these purposes, such as financial transactions related to the purchase of goods on the website, or processing by our payment service providers, we may transfer your personal data to other specific service providers, such as website hosting providers, courier services, server and maintenance service providers, email service providers, etc.

We also have the right to disclose information about you in accordance with this privacy notice (except that we do not disclose personal data to third parties):

if we believe that disclosure is necessary to comply with the law;

if we need to protect our rights and interests (this also applies to sharing your personal information with third parties for debt collection purposes).

 

Customer rights

You have the right to:

Submit a written request to be informed if we are processing any of your personal data; you have the right to know what information we have about you and how we use it (for what purposes we process it, specific categories of personal information, data recipients or categories of data recipients). Where possible, we always specify the retention period for personal data, otherwise we define the criteria used to determine such a period;

You have the right to request that any inaccurate or incomplete data be corrected or completed;

Request that we delete your personal information. However, this right is not absolute and may be justified by at least one of the following reasons: personal data is no longer necessary for the purposes for which it was collected or otherwise processed; You have decided to withdraw your consent to the processing of your personal data when your personal data is processed solely on the basis of consent and there is no other reason for processing your personal data; Your personal data has been processed unlawfully; Your data must be deleted if we are required to do so;

Withdraw consent to the processing of your personal data when personal data is processed solely on the basis of your consent;

Request that we transfer your processed personal data to another data controller, where technically feasible;

Lodge a complaint with us or the State Data Protection Inspectorate if you believe that your rights as a data subject are being and/or may be violated.

 

Third-party websites

Our website may contain links to other websites. We are not responsible for how third-party websites comply with their privacy policies.

 

Customer responsibility

You are responsible for ensuring that all data provided to us is accurate, correct, and complete. You are obliged to inform us immediately of any changes and make the appropriate corrections on the registration form (or inform us by email). We are not responsible for any losses incurred if you have provided us with incorrect or incomplete personal information or have not informed us of any changes.

SIA “Epic IT” undertakes to process your data lawfully, fairly and transparently, in accordance with the requirements of the law, only for the purposes specified in this consent, as well as to ensure the security of your personal data, implement appropriate technical and organizational measures to protect your personal data against unlawful destruction and/or accidental alteration, disclosure and any other unlawful processing.

Changes to the privacy policy

We reserve the right to review or change this privacy statement at any time. The updated or changed privacy statement will take effect from the moment it is posted on our website. Any material changes to our privacy policy will be posted on our website. Nevertheless, you should check back from time to time to ensure that the actual privacy policy meets your expectations.

 

Contact

If you have any questions about the terms of this Privacy Policy, please contact us using the contact details below:

 

SIA ‘ Epic IT ’

Company code: 50203519121

Legal address: Riga, Ķengaraga iela 8A – 25, LV-1063

Email: info@zviedrugardumi.lv

Phone: +371 20 20 21 09